Sr. Analyst, Identity and Access Management, (IAM), Privileged Access (PAM)

Role Overview

The Identity and Access Management (IAM) Senior Analyst plays a key role in driving the organization’s IAM program, with a strong focus on Privileged Access Management (PAM). This role is responsible for advancing and scaling PAM across complex environments, ensuring privileged access is secure, reliable, and well-integrated into enterprise operations. Key priorities include driving onboarding at scale, building automation through scripting and APIs, resolving complex integration issues, and partnering with administrators to embed PAM into enterprise processes. Additionally, the analyst contributes to broader IAM initiatives, collaborating with global IT teams to mature identity and access processes and deliver consistent security solutions across the enterprise.

Responsibilities

• Support and maintain PAM solutions, policies, and access controls; provision access and collaborate with application and infrastructure teams to secure environments.
• Troubleshoot and automate identity and access management systems, including privileged access tools and services.
• Handle Level III and Level IV escalated incidents, performing root cause analysis and driving timely resolutions.
• Assist end users with technical issues related to IAM solutions.
• Drive user adoption and success by ensuring business partners utilize IAM solutions through proactive organizational education.
• Manage and document operational functions in the IAM environment, emphasizing the protection of company assets through controlled access and monitoring of access control standards.
• Monitor and conduct frequent IAM tool audits to measure the effectiveness of policies, procedures, processes, and internal controls.

Requirements

• Strong professional experience in IAM and PAM solutions (no formal degree required).
• Proficiency in automation and scripting, specifically with PowerShell and leveraging REST APIs to automate CyberArk and IAM operations at scale.
• Experience onboarding and managing privileged access across Windows, Linux/Unix, databases, cloud platforms, and network devices.
• Experience deploying and maintaining CyberArk infrastructure components, including setup, upgrades, and configuration in enterprise environments.
• Experience with CyberArk suite products such as Endpoint Privilege Manager (EPM) or Secrets Manager.
• Broad exposure to the IAM/PAM ecosystem, including identity governance, auditing, AD/Entra, and monitoring.
• Strong troubleshooting skills across operating systems and infrastructure supporting CyberArk (Windows Server, networking, databases, certificates, and authentication services).
• Ability to design and present technical PAM solutions to stakeholders and partner with audit/compliance teams to meet regulatory requirements.
• CyberArk certifications (Defender, Sentry, Trustee) are preferred; broader certifications such as CISSP or CISM are an advantage.
• Location and Travel: This is a remote role allowing full-time work from home. Candidates must be located in Florida, Georgia, Texas, or North Carolina. Regular travel to headquarters in Miami, FL, for in-office collaboration may be required.

Benefits

• Financial Rewards: Annual cash bonus program and Employee Stock Purchase Plan.
• Health & Wellness: Cost-effective medical, dental, and vision plans; Employee Assistance Program and mental health resources; company-paid term life insurance and disability coverage.
• Retirement: 401(k) plan with a company match.
• Paid Time Off: 8 company-wide holidays plus 2 floating holidays; 14 days of vacation per year (increasing with tenure); and 80 hours of sick time annually.
• Travel Perks: Complementary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends.
• Professional Development: Learning resources and tuition reimbursement.