Senior IT Engineer (IAM)

Role Overview

Building a new mental healthcare system is only possible because of the scale and leverage that software can provide. The IT team is an essential function that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare. In this role, you will be the builder and driver of our dedicated, in-house IT Engineering efforts, executing projects both technically and organizationally to tackle challenges as the company continues to rapidly scale.

Responsibilities

• Design, develop, and standardize the IAM lifecycle and associated workflows for employee accounts.
• Drive automation and integration excellence by configuring and managing workflows to automate provisioning, de-provisioning, and access changes, eliminating manual effort and ensuring speed and accuracy.
• Strengthen the security foundation by completing and maintaining key IdP integrations of varying levels of complexity with business applications.
• Lead the transition to least-privilege by actively driving and supporting the organization-wide Role-Based Access Control (RBAC) initiative, ensuring access is governed by job function and need.
• Maintain documentation for all core applications and processes.
• Address and resolve identity-related incidents and escalated service requests.
• Work collaboratively with major stakeholders to establish IAM policies and governance that foster a culture of least-privilege.

Requirements

• At least 5 years of experience in a fast-paced SaaS environment supporting a distributed workforce, specifically focused on Identity & Access Management (Okta experience is strongly preferred).
• Subject matter expertise in IAM technologies, including leading large-scale projects centered on IdP implementation, JML automation, and integrating SaaS applications using APIs, SCIM, and OIDC/SAML protocols.
• Experience driving organizational change by leading or playing a significant role in large-scale company access control deployments that require cross-functional collaboration and user impact management.
• Ability to partner with stakeholders across the business to synthesize and present technical solutions that drive business efficiency.
• Methodical project ownership and management skills with the ability to plan and execute work autonomously with visibility.
• A growth mindset with the ability to actively seek and provide feedback.
• Knowledge of the latest technology and privacy best practices and requirements.

Tools We Use

• Identity and Access Management: Okta, Lumos
• Email and Messaging: Gmail and Slack
• Document Creation and Collaboration: Google Workspace, Confluence
• Credential Management: 1Password
• Ticketing and Project Planning: Jira Service Desk, ZenDesk, Jira Projects
• Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Benefits

We are committed to offering a comprehensive and competitive total rewards package, including:

• Robust health and wellness benefits.
• Retirement savings.
• Meaningful ownership opportunities through equity.